​1. Introduction This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from verachadova.art (the "Site").
​2. Personal Information We Collect We collect the minimum amount of data necessary to fulfill our obligations to you. When you make a purchase or attempt to make a purchase through the Site, we collect the following information: ​Full name ​Email address ​Physical shipping address ​
3. How We Obtain Your Data We receive the above-mentioned information exclusively at the moment you place an order in the Site's shopping cart. We do not collect personal data without your knowledge. ​
4. How We Use Your Personal Information We use the collected order information for the following purposes: ​Fulfilling orders placed through the Site (arranging the delivery of original paintings and prints to the physical address you provided). ​Communicating with you to inform you about your order status and providing tracking numbers to track your parcels. ​Sending invoices and order confirmations. ​
5. Sharing Personal Information with Third Parties We share your personal information with third parties only to help us use it for the purposes described above. We use the following services: ​Tilda — the platform hosting our online store. ​Google Sheets — for secure internal order tracking and records. ​MailerLite — for technical delivery of emails related to your order. ​[Payment System Name] — for secure processing of your payments. (We do not have access to your full credit or debit card details). ​Postal and courier services — for the physical delivery of paintings and prints to your address.
​6. Data Retention When you place an order through the Site, we retain your order information for our records indefinitely. This is necessary for maintaining sales history, internal statistics, and addressing any potential administrative or customer service inquiries in the future.
​7. Your Rights You have the right to access the personal information we hold about you, as well as to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via the email address provided below.
​8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at art@verachadova.art.

1. General Return Conditions. You have the right to return any item (original paintings or prints) purchased on the verachadova.art website within 14 calendar days from the date of its physical receipt. To be eligible for a return, the item must be returned in the same condition that you received it, with no signs of use, and in its original packaging.
2. Return Shipping Costs. All expenses for return transportation and delivery of items of good quality (if you simply changed your mind or the item did not suit you) are fully paid by the customer. Original shipping costs are non-refundable.
3. Actions Upon Receiving Damaged Goods. We pay special attention to the security and reliability of our packaging. However, if your parcel arrives damaged during transit, you must:

• Send photos of the damaged outer packaging (box/tube) and the painting or print itself to our email address: art@verachadova.art within 24–48 hours of physical receipt of the parcel.
• Include the buyer's information (such as your full name and order number) in the email.
• Claims submitted later than 48 hours after delivery will not be considered.

4. Conditions for Reshipping or Compensation. Reshipping the item (in case of damage during transit) or issuing a financial refund is only possible on the condition that the customer sends the damaged item back to the artist. Reshipping or refunding will be processed exclusively after the damaged item has been physically received and inspected by the artist.
5. Refund Process. Once your returned item is received and inspected, we will send you an email notifying you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed and applied to your credit card or original method of payment within 7–10 business days.